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Created to enhance food security, initiatives like the Good Food Box are vital to today’s societal landscape. Dynamic, sustainable and affordable food options make a major contribution to improving the social determinants of health as revenues are reinvested to advance a social, economic and/or environmental mission.

The GFB brings a variety of affordable, nutritious fruits and vegetables to some of Ottawa’s most vulnerable neighbourhoods, while making healthy eating more accessible to all Ottawa residents; empowering the community to make healthier and nutritious choices by providing education tools and resources. The GFB can offer information sessions or cooking workshops. An example: workshops for  school-aged children and their parents would  aim to teach participants how to make nutritious snacks using produce from the food boxes.

Anyone can purchase a box. We believe that everyone has the right to food which is fresh, healthy and affordable.   The Good Food Box has built strong relationships with local family-run farms and wholesalers. We source quality food that is in season and that is grown as close to home as possible, while also providing a varied content that includes customer favourites like oranges and bananas. Our customers have been supporting our local growers and local economy for over 20 years.

The boxes are packed by volunteers, and then delivered to volunteer run sites in the third week of the month, where customers pick up. We have 130 dedicated volunteers who make the Good Food Box happen each month.

Good Food Box Privacy Policy

The Centretown Community Health Centre Good Food Box respects your privacy. Centretown Community Health Centre, is your information custodian and we take great care in protecting your personal information. We have hundreds of customers interacting with us each week — at our pick-up locations, over the phone and through our website. Through these interactions, our customers entrust us with their personal information.

For your protection we have:

  • Approved this Privacy Policy for the Good Food Box.
  • Appointed a Privacy Officer to answer your inquiries or concerns (see below).
  • Set up safeguards in the handling of paper, electronic and verbal personal information.

What Type of Personal Information Do We Collect and How?

We limit the collection of personal information to what is needed to provide you with the Good Food Box. We collect personal information directly from you in-person, over the phone and when you are interacting with us through our website.

How Do We Use and Share Personal Information?

We use your personal information to provide you with the Good Food Box, to manage our operations and to share information we think might interest you, and as permitted or required by law.

We share your personal information within Good Food Box service providers (e.g. food orders, pick-up locations, and to resolve requests) for the purposes described in this policy and in accordance with applicable law.

Your information will be primarily used to fill your Good Food Box orders. Centretown Community Health Centre may also use or disclose your information for other reasons. These include program planning, quality improvement and statistical reporting, though we would need to follow strict rules.

We promise that your information will never be used or disclosed for reasons other than normal Good Food Box business. If there is ever another reason, we will ask for your permission.

How Do We Manage Consent?

By subscribing to our services and/or submitting information to us in connection with using our services, you are providing your consent to the collection, use and disclosure of personal information as set out in this policy. In some cases, your consent may be “implied”, i.e. your permission is assumed based on your action or inaction at the point of collection, use or sharing of your personal information such as when you place a Good Food Box order in person and online.

How Do I Request Access to My Personal Information?

Under Canadian privacy law, you have the right to access the personal information we hold about you, subject to any legal restrictions. To learn what personal information we have about you, follow these steps.

  • Make a written request to our Privacy Officer, Simone Thibault, Executive Director at
  • She will acknowledge your request in writing. 
  • You will receive your personal information within 2 weeks, in compliance with applicable laws.

Who Do I Contact with Privacy Questions?

If at any time you have questions or concerns about the treatment of your personal information or the protection of your privacy by the Good Food Box, please contact our Privacy Officer, Simone Thibault, Executive Director at

Formal complaints about privacy practices may be made in writing to our Privacy Officer, Simone Thibault, Executive Director at She will acknowledge receipt of such complaint, ensure that it is investigated promptly and provide a formal written response within ten business days.

You can also contact the Information and Privacy Commission of Ontario at:

Phone: 416-326-3333
Fax: 416-325-9195
Toll free: 1-800-387-0073

It’s good food, good program values, brings good food access to my neighbours - Volunteer