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FAQ

The fee goes to support our online ordering option, helping with transaction fees and website costs.

In person cash orders: As our sites are run by volunteers, this varies by location, but it’s usually sometime in the first week of the month. Online orders: The deadline is 11.59 pm the Monday of the second week of the month.

The boxes are delivered to neighbourhood  sites locations. Door to door delivery is not possible. You can have someone else pick up your box for you if you aren’t able to do so yourself.

No. It is not possible to customize your order at this time. We bulk order fruits and vegetables to keep the price per box affordable and purchase what is in season from local farmers. Though, some of our customers have great success swapping items with other customers during pickup.

Every other month we put potatoes in the box.

The shipping address request is a standard question on the platform that we use. We can not change this field. The pick-up location you selected before you proceeded with the payment details will be where we deliver your order to. We apologize if this causes some confusion. We do not do home deliveries . We deliver to neighbourhood sites.  Please contact us by email if you have further questions goodfoodbox@centretownchc.org

 

No, the box stays at the pick up site. We need the boxes to pack your next order, so they can’t be taken home.Make sure to bring bags when you pick up your order!

Talk to your pickup site coordinator. The site coordinator communicates with us and will happily give you a credit for damaged produce. If you ordered online- credits are provided online. Please contact us by email if you have further questions goodfoodbox@centretownchc.org

 

 

If you ordered the organic box, then yes, all box contents are organic.

If you ordered one of the regular boxes, then no, it is not organic.

First, check your box contents to see if you have extra items. As we often have to order by weight, sometimes the produce is larger than expected, so we sometimes need to substitute for some boxes. The good news is that all substitutions are of equal or greater value than the original item. It could also be that your box accidentally didn’t receive its pepper. The site coordinator communicates with us and will happily give you a credit for damaged produce. If you ordered online- credits are provided online. Please contact us by email if you have further questions goodfoodbox@centretownchc.org

 

Yes, of course! Anyone can order a box. Our goal is to increase access to affordable fresh fruits and vegetables. We need a minimum number of orders per site  to keep a pickup site open due to the cost of transportation. Your support of the program helps us do that. If you’d like to make a donation, please go to our donation page.

Good Food Box orders are ready for pickup each month on the third Tuesday (East deliveries) and Wednesday (remainder of the city). Check with your site coordinator for specific pick up times. Please contact us by email if you have further questions goodfoodbox@centretownchc.org

Click on ‘Find my location”, select the location you chose (i.e. Centretown Community Health Centre), and then click on “More Information”. This will you bring you to a page that will have the contact information of the site coordinator as well as pick-up details.

The Ottawa Good Food Box strives to deliver high quality, fresh fruits and vegetables to all of our customers. If you receive spoiled or damaged produce when picking up your box, we will issue refunds and credits on a case-by-case basis.*

Note that refunds are only processed on the day you pick up your boxes with your site coordinator. If you have a complaint, please contact your pick-up site directly.

  •      If 50% or more of the contents of your box are spoiled or damaged, we will issue you a full (100%) refund or credit.*
  •      If less than 50% of the contents of your box are spoiled or damaged, we will issue you a refund or credit proportional to the total volume of those items.* (e.g., replace dollar value of damaged apples, not the entire box)

* Online customers will receive refunds through our website within 1-2 days. Customers who paid in-person will receive credits towards future orders.

 

No customer refunds or credits will be issued if you forgot to pick up your box or if you missed your site’s allotted pick-up times.

 

Please discuss with your pick-up site coordinator your concerns. Contact us by email if you have further questions at goodfoodbox@centretownchc.org.

Getting access to local produce, supporting local farmers, access to local organic produce - Customer